All times in the agreement are United Kingdom time 

It is very important that all the detail that you have given us is accurate. We therefore advise all our customer's to please check & ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail, these must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.

Driven miles will be calculated as the quickest route between two places as defined in Google Map (standard settings apply), rounded up to a whole mile. Google Map is the ONLY source to be used for purposes of calculating all driven mileage charges. All prices that are quoted by us is calculated through Google Map Mileage.

The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.

Booking enquiry or any other enquiry will be replied between UK time 09.00 to 00.00 and if the enquiry needs a urgent reply then please contact us at +448450212399 and you will be put through a member of staff of customer service who can help you.

Minicab2aiprort reserves the right to make use of different makes of car from the image shown on the booking page to provide the transfer. The type of car you book for e.g. Saloon, you will get a Saloon car, however not of the same make and model shown on the booking page. This is because you will get the next available Saloon car, unless you have special requirment. This also goes for all the other types of car shown on the booking page. 

If you book Executive Cars (such as Mercedes E-Class, Audi A6 or BMW 5-Series), i.e. You will get the next executive cars which is available during your transfer, however not of the same make shown on the booking page.

If you book a VIP Vechicle (such as Mercedes S-Class, Audi A8 or BMW 7- Series), i.e. you will get the next available VIP vechicle, which is available during your transfer, however not of the same make shown on the booking page.

Payment and Deposits

All prices quoted are per car and not per person

Credit card payments are subject to a 5% surcharge if booked on phone or by e-mail. (No 5% charge on credit card if booked online through our website).     

An additional surcharge of 25% on the prices listed on this site may be added on the following dates: 24, 25, 26, 31 December as well as 1 January.

The company provides the passenger the option of additionally booking a baby seat, which will be £5 extra to the prices quoted. The passenger must state the age of the child.

Please bear in mind that babies/children are regarded as passengers and to book the vehicle size accordingly.

Any additional pick up or set down not stipulated in the passengers initial booking will incur a £10 charge for each additional pickup or set down

All our chauffeurs are self-employed and insured for hire purpose with PCO licence. All the vehicles adopt a non-smoking policy. Chauffeurs will charge a violation fee of £50.00 (Sterling), if any passengers damaged or foiled their vehicles. (e.g.: Vomiting)

Airport Pickup Procedures          

Incoming flights are monitored 24 hours using airport, television or Internet information services.

Customer’s arriving with long haul flights should not expect their driver to meet them inside the terminal building earlier then 30 minutes from the actual time of flight landing. We allow 30 minutes time for the immigration, customs and for luggage claim. However, during these 30 minutes your driver remains on standby outside the terminal building.   
        
Customer’s travelling with hand luggage only must inform us via email or by phone in advance, since they are likely to come out earlier. We will arrange for a driver to be inside the terminal building within 20 minutes.   
        
On the day of your arrival, we will try and adjust schedules to the actual landing time (as the flight may be delayed or arriving earlier) so that these times are maintained but this cannot be guaranteed, particularly if a flight lands early. 

The Meeting Point for the Heathrow Airport is AIRPORT INFORMATION DESK in the Arrivals Hall at Terminal 1 to Terminal 4, and Costa café for Terminal 5. Otherwise for other airports such as Gatwick and Stansted Airport, the meeting point is AIRPORT INFORMATION DESK, unless otherwise advised. Furthermore for Luton Airport the Pickup point is at WHSMITH SHOP in the Arrivals Hall.  However the meeting point for the London City Airport is OUTSIDE THE TERMINAL, unless advised for another pickup location.

Neither Minicab2aiprort or any of its contracted or sub-contracted drivers will accept responsibility for loss or damage to luggage. Cients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.

The driver will have the right to refuse any passenger who has excess luggage, which would result in the car being unsafe while in transit or charge you extra. The reason for this is because the prices o f journeys are given on the basis of the size of vehicle. Therefore the passenger has to make sure that the correct sized vehicle is booked according to the guidelines set out and to notify us of any excess luggage. The driver will kindly assist you to load your luggage if you prefer, but are not responsible for any damages to passenger’s luggage.

Cruise Terminal Pickup Procedures  

The meeting point for the Cruise Terminal Pick Up is outside the cruise but if the passenger has made an arrangement with our company or driver personally then that will be the meeting point.  

Hotel & Postcode Pickup Procedures

For the hotel pick-up, the driver will meet the customers by the reception area of the hotel and if the customers are unable to find the driver they need to contact us on +448450212399.

For the postcode pick-up, the driver will meet the customers outside the door and if the customers are unable to find the driver they need to contact us on +448450212399.

Waiting Time (Airport Transfers)
        
The standard waiting/parking time covered in our quotation & Transfer Cost is up to a maximum of 45 minutes from the actual landing time of your flight, as the flight landing time would be confirmed by BAA Flight Information Service. After that period it would be 30 pence per minute plus additional parking fee incurred after the free 45 minutes.     
        
In cases where a customer fails to show up after the 60 minutes of flight landing and we have not received any communication or instructions from the customer, the driver shall pull off from the terminal. Remember, we have no way of knowing whether you are on a flight - airlines will not tell us (Data Protection Act). The respective booking will then be considered as a NO SHOW and this would mean NO REFUND would be offered. If you need the taxi/cab once again then you will have to pay the full amount again.  
        
However, if we do receive your communication within 60 minutes, we will extend the waiting time and the driver shall remain inside the terminal until a contact has been made. However, in such case additional waiting and parking charges will have to be paid by the customer and shall be debited from the customer’s credit card to cover the extra costs involved. The cost for this would be 30 pence per minute so therefore, all customers are sincerely advised to call us on our Free Phone Number: 08000075399 to notify us about any delays they may have to face upon their arrival at Heathrow, Gatwick, Stansted, Luton, London City Airports.
        
Waiting Time (Hotel, Postcode & Cruise Terminal)

For the hotel pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays during their checking-out from the hotel or for any other reason. However, a waiting time thereafter will be charged 30 pence per minute.

For the UK address pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 30 pence per minute.

For the Cruise Terminal pick-up, a 10 minutes period is given as an allowance from the actual pick-up time and it is absolutely free.If we are unable to make contact with the passenger (calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. This is done in good faith bearing in mind that a customer may face some delays for some reason. However, a waiting time thereafter will be charged 30 pence per minute.

Cancelling Your Booking
        
Should you wish to cancel your reservation, you can do so by telephoning our call centre on +448450212399. You will need to have your booking conformation in hand.

Unless otherwise stated, cancellations can be made up to 1 clear working days of your transfer. So if you transfer is on Wednesday, you must cancel by 03.00 pm on Monday. If you cancel before the time period 85% of your money would be refunded to your credit and debit card, however the 15% would be deducted for cancellation charges.

Cancellation that are not permitted within 1 clear working days of the date of your transfer and, should you not wish to cancel with frame or fail to show up at the pickup point for any reason, the passenger will be charged for the full amount of your booking (including any taxes).   
        

If you have missed your flight, then please contact us within the time frame of your journey for example (Paris to London approximately takes around 1 hour 30mins) so therefore you are subject to inform us as soon as you know you have missed the flight). However if you choose to cancel the booking after your missed flight or cancelled flight then we would deduct 25% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.

Cancellations or no show fees may be automatically charged to your credit and debit card. If you have already paid in advance then that amount will not be refundable.    
        
Your Booking Confirmation Number is Important
        
You must have your booking confirmation number with you at the time of your transfer, if asked provide it to your chosen airport transfer operator. If you experience any booking difficulties at any time, please contact the London assistance centre by emailing on info@minicab2airport.com or by telephone on +448450212399.

Your Obligations if you do not Receive a Booking Confirmation Number   
        
If you chosen means of receiving a booking confirmation number is by email (no choices if you book online) and you do not receive a booking confirmation within the 12 hours after your online booking is completed, it is your responsibility to immediately contact us on info@minicab2airport.com or by telephone on +448450212399

Changing Your Transfer Arrangements
        
Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this via calling us London assistance centre on +448450212399. The London assistance centre operators would contact you of any change in relation to the cost of your transfer.

Privacy Policy

Minicab2airport cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time. Due to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer. In case of car breaking down, Minicab2airport cannot be held responsible for this as that might be likely due to excessive use of vehicles. If this does occur the customer has the opportunity to wait and a vehicle would be sent out as soon as possible or a full refund could be asked for, which would be given to you. If the customer booked the journey online, and received a confirmation reference number, however they must wait to receive the confirmation from Minicab2airport stating that we have received the booking details prior to your scheduled pickup date.

Minicab2airport aims to operate in accordance with Data protection Act 1998. We do not supply customer information to third parties. We will only use your email address to contact you in relation to an enquiry you have made, or in the event that a problem arises for administrative purposes or operational relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database. The personal information that we hold will be held securely in accordance with our security policy and the law.

Minicab2airport does not store or process any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.

Complaints Procedure

We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making complaint, i.e. (Date, time, location, driver number, reason for complaint).

Tolls

Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer. The most common bridge toll is the Severn Crossing which costs approximately £5.20 for a car.

Please Note

The client accepts these terms & conditions by placing a reservation, booking with the service provider either by the web site www.minicab2airport.com, by telephone, by email or by any representative agent.

You must make sure that you book 12 hours in advance for all UK Airport, Hotels & UK Sea Ports Transfers.

If you are going to be booking could you please make sure you have read our terms and conditions. However if you any questions, enquiries or observations regarding our business or web site, please do not hesitate to contact us at the following email address: info@minicab2airport.com